All your questions answered

Common Questions

Each GoMembership customer has their own environment. You must first visit the login screen of their environment. Every customer is different so the to login for the first time you will either need your email address, username or member ID. If you enter one of these into the login box and click forgot password, you will receive an email of which you simply need to follow the instructions. 

You must visit the login page of your club or associations system, enter your email address, username, or member ID into the login box and click forgot password. If you are still having trouble, please contact your club or association directly as they will be able to support you. 

No, GoMembership is for any group, club, organisation or association that has members.
Yes, GoMembership can still help you streamline your admin and save valuable time and effort. If the GoMembership product seems too large, take a look at Club+, it's not only suitable for clubs.

Pricing varies depending on the type of organisation you are; if you can provide some info on our Sales Enquiry Form (type of organisation, number of active members etc), we will be able to provide pricing details.

Yes, although GoMembership includes membership, events, online payments, communications, data capture and more as standard, other modules are available which expand the solution. If you have specifics in mind, make sure you leave a comment on the Sales Enquiry Form.
Yes, we use your branding and imagery to create a recognisable and consistent login page for you.
We fully recognise the responsibility we have to provide a secure environment for our customers' data and understand the sensitivity of the personal information held. We have achieved the ISO 27001 Information Security Standard certification globally, and our robust and secure infrastructure aims to offer the highest level of data security, performance, resilience, disaster recovery and cyber-attack prevention.
GoMembership supports Credit/Debit cards, and Direct Debit/SEPA.
If you fill out the Sales Enquiry Form and leave a comment in the comments field. We can also give you a call back for an informal chat if you leave us your phone number. 

If you are an existing customer and want to log a support case you can simply email servicedesk@azolve.com

When you become a customer, you will receive your login details to the Service Desk with URL and user instructions.

Simply email servicedesk@azolve.com

Your questions answered

I want to know more

Been through the GoMembership website and still have more questions or really want a demonstration of our functionality. That's not a problem for us, simply complete the Sales Enquiry Form and we'll be very happy to get in touch to answer all of your questions.